Refund policy

Returns
We accept returns of unopened, sealed products within 14 days of delivery. To be eligible, the product must be unopened, sealed and in its original packaging, and the request must reach us within 14 days of delivery.
We collect the parcel from you. Choose a collection day that suits you and our courier will fetch it. A collection and handling fee of R150 applies to change-of-mind returns and is deducted from the amount refunded.
Opened products cannot be returned for hygiene and safety reasons.
Returns must be approved by our support team before collection is arranged. Products sent back without approval cannot be accepted.

Damaged, faulty or incorrect orders
If your order arrives damaged or incorrect, contact us within 7 days of delivery with a photo of the item and packaging. We will replace it at no cost to you and no fee applies.

Refunds
Once a returned product has been received and inspected at our warehouse, we will confirm the outcome. Where a refund is approved, it is issued to the original payment method, less the collection and handling fee, and typically reflects within 5 to 10 business days depending on your bank.

90-Day Satisfaction Commitment
We stand behind our products. If your dog has used a PetWell product daily for 90 days and you are not satisfied, contact us at info@petwell.co.za and we will personally look into it with you. This commitment applies to products that have been received and used as directed, and it does not cover delivery delays or change of mind. Any resolution is offered at PetWell's discretion and assessed case by case.

Contact Us

To request a return or if you have any questions, please contact our support team:

Info@petwell.co.za