Our subscription option allows you to receive your PetWell products automatically at regular intervals, so you never run out.
Subscribers also receive exclusive savings on every shipment and priority processing.
Yes. Because subscription orders receive special discounted pricing, there is a minimum commitment of 3 monthly deliveries.
After your third order, you are free to pause, skip, or cancel your subscription at any time.
Yes — after completing the initial 3-month subscription period, you can skip or pause upcoming shipments anytime.
To manage your deliveries, please visit the Manage Subscription page.
Yes. Your shipping address can be updated anytime.
To make changes to your delivery details, please visit the Manage Subscription page.
Yes. You can adjust your next shipment date or delivery frequency through your subscription settings.
For all updates, please visit the Manage Subscription page.
Your payment will be processed on the same day of each month as your original order date.
For example, if you start your subscription on the 10th, future subscription payments will also be processed on the 10th of each month.
You can review or manage your billing schedule anytime through the Manage Subscription page.
If you need assistance with your subscription, our support team is happy to help.
You can contact us at info@petwell.co.za or manage your subscription directly through the Manage Subscription page.
Most PetWell products are suitable for dogs and puppies from 12 weeks of age and older.
Always check the instructions on the product packaging for the recommended age and dosage.
Results can vary depending on the product and your dog's individual needs.
Some dogs may show improvements within a few weeks, while others may require consistent use over a longer period to experience the full benefits.
Yes. Many PetWell products are designed to support different aspects of your dog's health and can often be used together as part of a daily wellness routine.
If your dog has a medical condition or is taking medication, we recommend consulting your veterinarian before combining supplements.
Most PetWell products are designed to be highly palatable for dogs.
If your dog is hesitant, you can try:
- breaking the chew into smaller pieces
- mixing it with food
- offering it during mealtime
If you still have trouble, our support team is happy to help.
PetWell products are designed to support your dog's health through consistent, long-term use.
Many pet owners make them part of their dog's daily routine to maintain ongoing wellness.
Yes. PetWell products are formulated for dogs of all breeds and sizes, unless otherwise stated on the product packaging.
PetWell products are specifically formulated for dogs.
Unless a product explicitly states it is suitable for cats, we recommend not giving it to them.
Many dogs with sensitive digestion or other health concerns can benefit from nutritional supplements.
However, if your dog has a diagnosed medical condition or is taking medication, we recommend speaking with your veterinarian before introducing new products.
If your dog consumes significantly more than the recommended amount, we recommend contacting your veterinarian for guidance.
Store products in a cool, dry place away from direct sunlight.
Always keep containers tightly sealed and out of reach of pets and children.
You can reach our support team anytime at:info@petwell.co.zaWe're always happy to help with questions about orders, shipping, or our products.
No — PetWell is currently online only.
This allows us to keep our prices fair and deliver our products directly to pet owners across South Africa.
All orders are shipped from within South Africa.
We are a South African brand shipping to South African pet owners, which helps us deliver quickly and reliably.
No — we currently ship within South Africa only.
Our focus right now is serving dog owners across South Africa as quickly and reliably as possible.
Orders placed during the week are usually shipped the next business day.
Once shipped, delivery typically takes 2–4 working days depending on your location.
Orders placed over the weekend are shipped the following business day.
Shipping costs depend on the size of your order.
- Free standard shipping on all orders over R600
- Standard delivery (R0–R599 orders): R110
- Express delivery: R170
Shipping options and delivery times will be shown at checkout based on your location.
Once your order ships, you'll receive a shipping confirmation email with tracking details.
If you can't find your tracking information, feel free to contact our support team and we'll help you locate it.
Orders are processed quickly, so changes or cancellations can't always be guaranteed.
If you need to update your order, contact us as soon as possible and we'll do our best to assist.
Yes — PetWell products are backed by a 90-day satisfaction warranty.
We recommend using the product consistently for the full period to give your dog's system time to respond.
If after this time you feel the product isn't the right fit for your dog, simply contact our support team and we'll work with you to make it right.
Still have questions? We're happy to help.
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